Privacy
Legal

Your privacy is
our commitment.

We are transparent about what data we collect, why we collect it, and exactly how it is used. This policy applies to twinletter.com and all Twinletter services.

This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.

Please read our privacy policy carefully to gain a clear understanding of how we collect, use, protect, or otherwise handle your Personally Identifiable Information in accordance with our website.

Scope: This policy applies to twinletter.com and all associated services, including font purchases, account registration, newsletter subscription, and corporate licensing inquiries.
1

What personal information do we collect from the people who visit our website or use our services?

When registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, or other details to help you with your experience.

2

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, or enter information on our site.

3

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey, or other site features.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.
  • To follow up with you after correspondence (email, live chat, or phone inquiries).
4

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

5

Regular malware scanning

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular malware scanning to ensure all files available for download are clean and safe.

6

Do we use cookies?

We do not use cookies for tracking purposes.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help menu to learn the correct way to modify your cookies.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly, but this will not substantially affect your overall experience.

7

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

We may also release information when it is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Our commitment: We never sell your personal data to advertisers or data brokers. Your information is used only to fulfill your order and improve your experience on twinletter.com.
9

Google services & opting out

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

📊 Opting out of Google Analytics

Users can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on. Alternatively, you can opt out by setting Ad Preferences in Google.

We have implemented the following in our use of Google services:

  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration

We, along with third-party vendors, use first-party cookies to compile data about user interactions with ad impressions and other ad service functions related to our website.

10

California Online Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the United States to require commercial websites and online services to post a privacy policy. The law's reach extends well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website.

In accordance with CalOPPA, we agree to the following:
1

Users can visit our site anonymously.

2

Once this Privacy Policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website.

3

Our Privacy Policy link includes the word "Privacy" and can be easily found on the page specified above.

4

You will be notified of any Privacy Policy changes on our Privacy Policy page.

5

You can change your personal information by logging into your account.

11

How does our site handle Do Not Track signals?

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

12

Does our site allow third-party behavioral tracking?

It is also important to note that we do not allow third-party behavioral tracking on twinletter.com.

13

Children's Online Privacy Protection Act (COPPA)

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under the age of 13 years old.

We do not permit, in the process of collecting information, contact with or solicit information from children under 13. We will not collect PII from anyone we know to be under 13 years of age.

14

Fair information practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to complying with the various privacy laws that protect personal information.

📋 In the event of a data breach, we will take the following responsive action:

We will notify you via email within 7 business days of becoming aware of a breach. We will notify the users via in-site notification within 7 business days.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

15

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

📧 We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and send information and updates pertaining to orders.
  • Send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at hello@twinletter.com and we will promptly remove you from all correspondence.
16

Contacting us

If there are any questions regarding this Privacy Policy, you may contact us using the information below:

📍 Twinletter

Jl. Prambanan No.21 C1 Siroto Candirejo,
Kecamatan Ungaran Barat, Semarang 50513, Indonesia

Email: hello@twinletter.com
Website: twinletter.com

If you have questions about your licensing documentation or require a custom Corporate License EULA, please visit our Corporate Licensing page or email us directly.

Last updated: This privacy policy was last reviewed and updated in 2024. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Continued use of our service after any changes constitutes your acceptance of the new Privacy Policy.
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